Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Opaque Road Property Services ("we", "our", or "us"), a property rental and management company operating in London, United Kingdom. By using our services or website, you agree to be bound by these Terms.

2. Company Information

3. Services Provided

We provide the following property services:

• Property search and matching services
• Tenancy management and administration
• Property maintenance coordination
• Legal compliance and safety management
• Rental application processing
• Property viewing arrangements

4. User Responsibilities

4.1 General Obligations

When using our services, you agree to:

• Provide accurate and complete information
• Act in good faith throughout all interactions
• Comply with all applicable laws and regulations
• Respect the rights of property owners and other tenants
• Maintain confidentiality of sensitive information

4.2 Property Viewings

• Attend scheduled viewings punctually
• Provide reasonable notice for cancellations
• Treat properties with care and respect
• Follow health and safety guidelines during visits

5. Rental Applications

5.1 Application Process

Rental applications must include:

• Complete application form with accurate details
• Proof of income and employment
• References from previous landlords (where applicable)
• Identity verification documents
• Right to rent documentation

5.2 Application Fees

Any application fees will be clearly disclosed before payment. Fees are non-refundable once processing begins, except where prohibited by law.

6. Tenancy Agreements

All tenancy agreements are subject to:

• Successful completion of reference checks
• Property owner approval
• Payment of required deposits and fees
• Compliance with legal requirements
• Satisfactory right to rent verification

7. Fees and Payments

7.1 Service Fees

Our fees are clearly disclosed and may include:

• Property search and application processing fees
• Tenancy setup and administration fees
• Ongoing management fees (where applicable)
• Maintenance coordination fees

7.2 Payment Terms

• All fees must be paid as agreed
• Late payment charges may apply
• We accept various payment methods as specified
• Receipts will be provided for all payments

8. Limitation of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties
• We are not liable for indirect or consequential damages
• Our total liability is limited to the fees paid for our services
• We are not responsible for property conditions beyond our control
• Tenants should conduct their own property inspections

9. Data Protection and Privacy

We are committed to protecting your personal data in accordance with:

• General Data Protection Regulation (GDPR)
• UK Data Protection Act 2018
• Our Privacy Policy (available separately)

For detailed information about how we handle your data, please refer to our Privacy Policy.

10. Compliance and Regulation

We comply with all relevant UK property legislation including:

• Housing Act 1988 and amendments
• Tenant Fees Act 2019
• Right to Rent requirements
• Deposit protection regulations
• Health and safety standards
• Energy Performance Certificate requirements

11. Termination

Either party may terminate our service agreement:

• With appropriate notice as specified in individual agreements
• Immediately for material breach of these Terms
• Where required by law or regulation

12. Complaints Procedure

12.1 Internal Complaints

If you have a complaint:

1. Contact us directly via phone or email
2. We will acknowledge your complaint within 3 working days
3. We aim to resolve complaints within 8 weeks
4. You will receive a written response outlining our decision

12.2 External Resolution

If you remain unsatisfied, you may contact:

• The Property Ombudsman (if we are members)
• Local authority trading standards
• Citizens Advice

13. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.

14. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

15. Amendments

We may update these Terms from time to time. Material changes will be communicated via:

• Email notification to registered users
• Website notices
• Updated "last modified" date

Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms or our services: