1. Introduction
Opaque Road Property Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
- Name and contact details (email address, phone number, postal address)
- Property preferences and requirements
- Financial information relevant to rental applications
- References and employment details
- Identity verification documents
2.2 Technical Information
- IP address and browser information
- Website usage data and analytics
- Cookies and tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide property rental and management services
- To process rental applications and conduct necessary checks
- To communicate with you about our services
- To comply with legal obligations and regulatory requirements
- To improve our services and website functionality
- To send you marketing communications (with your consent)
4. Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Contract performance: To fulfil our obligations under rental agreements
- Legal compliance: To meet regulatory requirements in the property sector
- Legitimate interests: To operate and improve our business
- Consent: For marketing communications and non-essential cookies
5. Data Sharing and Disclosure
We may share your information with:
- Property owners and landlords (for rental applications)
- Credit reference agencies and tenant screening services
- Legal and professional advisors
- Regulatory authorities when required by law
- Service providers who assist in our operations (under strict confidentiality agreements)
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Secure document storage and disposal procedures
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Typically, we retain tenant information for 7 years after the end of tenancy, unless longer retention is required by law.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: For processing based on consent
9. Cookies and Tracking
Our website uses cookies to enhance your experience. You can manage cookie preferences through our cookie consent banner or your browser settings. For detailed information, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our website or direct contact. The "last updated" date at the top of this policy indicates when it was last revised.
12. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
13. Complaints
If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):